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RingGo General

Can I park for more than one day at a time? Some parking operators do offer longer-term parking with RingGo that may not necessarily be available using the on-site payment...
9 Mar 2018

What is the convenience fee charge? In some areas a convenience fee is charged when using the RingGo service.  This is an additional charge which has been agreed between...
27 Mar 2018

Do you offer discounts? Discounts are most commonly offered by the parking operator in the form of permits/rail season tickets at selected locations and can save...
27 Mar 2018

Do you charge on Weekends / Bank Holidays? This depends on where you are parking as it is the parking operator who sets the tariffs and not RingGo. Some car parks and/or parking...
9 Mar 2018

How much does the telephone call to RingGo cost? Any call charges incurred when calling RingGo are dependent on your telephony provider, your contract package, and their associated costs...
9 Mar 2018

I had to pay a convenience fee because the machines were faulty! The convenience fee is a service charge set by the parking operator for using RingGo. RingGo is designed to be used as an alternative to...
9 Mar 2018

Why is parking restricted on event days? Some parking locations (for example - London Borough of Brent Council and Wembley) attract audiences for various sporting or entertainment...
9 Mar 2018

What number should I call to park my vehicle? To park using our automated telephone service, call 020 3046 0010. This telephone number can be used for all standard RingGo locations so...
9 Mar 2018

How much does it cost? What are the tariffs? How long can I park for? Each location has its own set of tariffs as well as rules and regulations, which should be clearly displayed on the parking operator's...
9 Mar 2018

How can I pay for my trailer? Vehicles with trailers, or those that take up more than one parking space, may need to purchase two spaces individually. If you are making...
9 Mar 2018

Can I call RingGo from abroad? To call RingGo from abroad, simply prefix the regular RingGo parking number with +44 to include the international dialling code for the...
22 Mar 2018

What is a rover ticket? A rover ticket enables motorists to purchase parking that can be used across multiple locations within the same operator district. At the...
22 Mar 2018

My vehicle has been vandalised - is CCTV available? RingGo act merely as a payment service and we do not manage any location in which our service is offered. Each location is managed and...
3 Dec 2013

What are the rules for parking in Voucher Bays? Voucher Bays relate to visitor parking spaces and generally allow for a maximum of between 2 and 4 hours' stay depending on the location....
22 Mar 2018

What provision do you have for deaf, hard of hearing or speech impaired customers? You can pay for parking with RingGo by calling our automated telephone service on 020 3046 0010, online at myRingGo, via text or using our...
22 Mar 2018

Can I leave my vehicle overnight? Overnight parking regulations vary by location and parking operator. Each parking operator offering the RingGo service applyies different...
22 Mar 2018

Can I swap between vehicles if I purchase a permit? You are only able to swap between vehicles if you have purchased a RingGo permit and not a standard longer-term RingGo session. All...
14 Mar 2018

How many vehicles can be stored on my permit? This is dependent on where you are parking and what the parking operators rules allow. RingGo offer permit parking with the following Rail...
6 Feb 2015

Do RingGo provide permit reminders? RingGo will provide reminders to customers with local authority based permit applications, permit sessions and private operator...
14 Mar 2018

Can I have more than one vehicle on my RingGo permit? Permit parking is currently offered with RingGo by Greater Anglia, Red Funnel and Chiltern Railways (Beaconsfield Station Car Park at...
13 Mar 2018

How do I cancel my RingGo permit? RingGo is offered on behalf of the various parking operators who allow permit parking, and due to the strict contractual operational...
13 Mar 2018

What Premier Bays are available? Premier Bays are limited reserved parking bays available online at selected Greater Anglia stations. These bays are available for purchase...
9 Aug 2018

Bristol Locations If you have a query relating to parking in Bristol, call 0117 393 0856 between 9am and 5pm, Monday to Friday, and an operator will be happy...
13 Mar 2018

How do I purchase a Market Trader Permit session? RingGo Market Trader Permits are a digital, paperless alternative to paper parking permits that are issued by the Council. Parking...
27 Mar 2018

How do I purchase a Resident Permit session? RingGo Resident Permits are a digital, paperless alternative to paper parking permits that are issued by the Council. Parking sessions with...
27 Mar 2018

Cornwall Council Rover Tickets Unfortunately, Cornwall Council no longer uses RingGo for their parking.
27 Mar 2018

Plymouth Locations If you have a call relating to parking in Plymouth, call 020 3046 0537 between 09:00 hours and 17:00, Monday to Friday and an operator will...
6 Nov 2013

RingGo ePay What is RingGo ePay? RingGo has an agreement with ePay which enables motorists to pay through one of ePay's UK-wide network of independent...
5 Dec 2013

How long is my RVP valid for? The lifespan of your Resident Visitor Permit (RVP) is dependent on the local authority and whether there is a maximum threshold count....
27 Mar 2018

How do I renew my Resident Visitor Permit? To renew your Resident Visitor Permit, simply follow these instructions: Log in to myRingGo using your registered mobile (or landline)...
27 Mar 2018

How do I purchase a RingGo permit? Permits are offered through RingGo by the following parking operators: Railway, Ferry and Private Operators - Chiltern Railways...
13 Mar 2018